Roll Two Systems up into One
Kingdom Shopping Centre Gets Two for One Hytera DMR and Patrol
Kingdom Shopping Centre is the largest shopping centre in Fife UK, and remains one of the most popular. The centre had maintained two systems in parallel for many years. Firstly, an estate of analogue radios was being used across the centre by security & housekeeping teams. Secondly, the centre used a separate patrol guard system with a set of electronic wands that were used by security and housekeeping to record their whereabouts during the day.
The Hytera Solution
ShopSafe (a national Hytera dealer) recommended replacing both system with a singular system and the Hytera Patrol System with the Hytera PD415 digital radios. This means that instead of using electronic wands to record their whereabouts, team members could use the radios themselves thanks to Hytera's RFID tagging technology.
Staff members were issued with a personal ID tag, meaning that when they were issued with a radio, they could be identified as the user of that specific radio. Security and Housekeeping teams have to record their whereabouts every 30 minutes using a list of locations. The new patrol guard system ensures that their location is registered but also that each interaction with a checkpoint is logged against an individual, which was not possible with the previous system. This information can be displayed on a stand-alone monitor in the control room which shows all checkpoint locations.
When we learned that we could roll two systems up into one, we were sold. We chose the system that delivered safety first, and with that we've improved due diligence and record-keeping. The old system was creaking at the seams. Now we've got cost effective smaller; lighter and more user-friendly radios that do two jobs instead of one.
- Robert Winter, Shopping Center Manager, Kingdom Shopping Center
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