Quality & Security

QUALITY POLICY

LASTING CUSTOMER SATISFACTION

Our highest priority is to ensure that our customers are permanently satisfied. We know that today’s satisfied customers will buy our products tomorrow and that dissatisfied customers will pass on their annoyance to other people, but seldom provide any feedback. This is why we are grateful for any feedback at all from our customers, be it positive or negative, and we use it to draw up suggestions for improvement.

EFFECTIVE AND EFFICIENT

Our success is dependent on both our effectiveness, and thus our products and services, and our efficiency, i.e. lean, transparent processes. We continuously review and improve our effectiveness and efficiency in order to achieve continuous improvement of our quality management system inaccordance with ISO 9001:2015. We integrate our quality measures into our operational business. We are only too aware that high quality and low costs go hand-in-hand and that they are not mutually exclusive.

RESPONSIBILITY

Our employees know just how vital our stringent quality requirements are in terms of their daily work. Each individual is responsible and qualified for his/her own work. To ensure that our workforce is equipped for the future, we ensure that employees undergo regular professional training. We need and we support qualified and informed professionals in our company.

PREVENT ERRORS BEFORE THEY OCCUR

Errors always result in financial loss. The costs involved in troubleshooting increase with every phase of product creation by a factor of 10. This is why we strive to detect and prevent potential errors as soon as possible. We identify the errors and determine the reasons for them, thereby ensuring that we can effectively rectify errors.

CURIOSITY AND OPENNESS

We are open to new ideas and are ready to learn with the aim of advancing the company and being able to develop and provide innovative products in the future.

The Quality Management System of HMF Smart Solutions GmbH is certified in accordance with ISO 9001:2015.

SECURITY STRATEGY

HMF Smart Solutions develops and implements solutions for professional mobile radio (PMR) and is one of the leading manufacturers of high-quality TETRA radio systems. The solutions involved in this service are primarily based on voice-over-IP technology. These radio systems frequently make up part of an existing customer network that is subject to increasing requirements for information security. This is why security and confidentiality are two of the most important company strategies for HMF management and employees.

OBJECTIVE OF OUR SECURITY STRATEGY

The objective of the HMF security strategy is to monitor and control risks that arise during the creation, sale and use of (automated) information systems and/or information technologies. This ensures the integrity and availability of (automated) information systems and contributes to data protection.

INFORMATION SECURITY

The demand for information security is rising exponentially due to how crucial information and knowledge are. Information must be protected against loss, misuse and theft. Information processing systems and the correct handling of information are also required by HMF Smart Solutions GmbH. The correct handling of information is the basis for appropriate monitoring and control of IT risks.

SECURITY MANUAL

The HMF security manual is part of the HMF security framework and describes how HMF can achieve its set objectives: Employees and management are continuously trained and instructed in the latest know-how in IT security and data protection. Steps for optimisation of existing security measures are derived and implemented on an ongoing basis from internal audits and identified risks. Responsibilities and measures are actively communicated within HMF and all employees are familiar with them. Company management is responsible for making the security manual available and emphasises the need for adequately implemented information security.

The Information Security Management System of HMF Smart Solutions GmbH is certified in accordance with ISO 27001:2022.

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